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Truly for Zoom

This guide explains how to add the Truly Zoom app, use it during meetings, and remove it from your Zoom account.

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Prerequisites

  • You have a Zoom account that can install apps from Zoom Marketplace
  • The Truly app is installed from Zoom Marketplace
  • You can join or host a Zoom meeting

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Adding the App (Required)

  1. Install Truly from Zoom Marketplace.
  2. Start or join a Zoom meeting.
  3. In the meeting controls, click Apps.
  4. In My apps, select Truly Authentication and Deepfake….
Zoom Apps menu
  1. The Truly panel opens inside Zoom.
Truly app opened in Zoom For help if something does not load, go to Troubleshooting.

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Usage (Required)

Use case: Verify the identity of a candidate or participant during a live Zoom meeting. Prerequisites:
  • Truly app is opened inside the Zoom meeting
  • At least one participant is present in the meeting
How to use:
  1. Click Copy Message in the Truly app.
  2. Paste and send that message in the Zoom chat.
  3. Ask the participant to open the link and complete the authentication session.

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Feature: Review session result and metadata

Use case: Confirm if a participant is authentic, suspicious, or requires additional review. Prerequisites:
  • The participant has completed the authentication flow from the link
What you can review:
  • Session status (for example, completed)
  • Result (for example, authentic or suspicious)
  • Metadata such as device, browser, OS, location, and risk indicators
Session details in Truly

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Removing the App (Required)

  1. Open Zoom Marketplace and go to Manage > Added Apps.
  2. Find Truly Authentication and Deepfake….
  3. Click Remove (or Uninstall) and confirm.

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Implications of de-authorization

  • You can no longer launch Truly from Zoom meetings on that account.
  • New authentication sessions cannot be created until the app is installed again.
  • Existing historical results already generated in your Truly workspace may remain available for compliance/audit needs.

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Data handling after removal

  • Removing the app stops new Zoom-triggered data collection from that account.
  • If you also want previously collected session data deleted, contact support at support@truly.ws and include your workspace details.

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Troubleshooting

  • App not visible in Zoom meeting: confirm the app is installed on the same Zoom account currently in the meeting.
  • Panel does not open: close/reopen Zoom, then relaunch the app from Apps.
  • Participant cannot complete authentication: resend the copied message and confirm the participant opens the latest link.
Need help? Contact support@truly.ws.